It’s not every day you discover a company where every employee embodies the spirit of its mission statement; where every employee goes above and beyond to exceed your expectations; where every employee is out to earn your trust.
But that’s what you get at Vive Mechanical Inc. and each of its divisions – according to David Westwood, one of the company’s residential sales associates. Vive Mechanical offers heating, air conditioning, refrigeration, ventilation, plumbing, and hydronic heating sales, service, installation, construction, and maintenance for the commercial, industrial, and residential sectors. In fact, Vive can outfit your home or business with products such as water softeners to in-floor heating and everything in between. Dave says this company is all about the people – from top to bottom.
It was formed in 2010 by owner/operators Louis Vilez and Alex Vervaet, who have more than 50 years combined experience in the industry.
The duo has been successful because they ensure their relationships with clients are based upon a consistent and trustworthy approach. The company uses proven techniques, such as providing direct access to the owners with the ‘door is always open’ practice. And the owners, the technicians, and Administrator Stephanie Moore are always available to answer your questions.
Louis and Alex have hired people that share their vision and strive for excellence – knowing full well that ‘it’s the guy in the shirt, not the name on the shirt’ that makes all the difference.
“Our organization is based on old school ethics, and a hands-on approach,” states Alex. “We believe in forming long term relationships through excellent service and communication. Customers can expect to receive a fast response for all their needs – quotes, service, installation, questions, and maintenance, as well as being offered options to fit all budgets.”
Vive Mechanical – and its newest Vive@HOME division
that specializes in residential work – offers 24/7 service, construction, and retrofitting by fully qualified and experienced technicians. Customers appreciate quick response times, quality work at a fair price, professionalism, and thorough product knowledge.
A strong customer referral network has propelled the company’s growth. Today, there are more than 20 employees. Vive has added a plumbing division and the residential @Home HVAC division. There are a dozen service trucks on the road serving Brantford and the counties of Brant and Norfolk.
“Overall, all of our customers have been very satisfied with all the services Vive Mechanical and Vive@Home have provided,” says Louis. “It is always nice to receive unsolicited phone calls or emails from customers who say how happy they were with the technician that handled their issue. As we all live within the community we service, it is important to us to always be able to walk proudly amongst all of our customers and suppliers.”
The owners understand that listening to all of their customers’ needs is the key to providing the best solution for their situation. They deal with the top products on the market, such as Napoleon, Rheem, and Comfort Maker. And they work in everything from your average home to large custom homes, major factories, or warehouses. In addition, their hands-on approach extends to giving back to their communities by supporting local charities and youth sports programs.